Introduction to Type and Conflict

Why it’s useful

We know that conflict is a daily part of people’s working lives – whether this consists of an outright argument, a subtle annoyance or a simple difference of opinion. The problem with conflict is that when it isn’t managed, it can bring about great negativity, stunt productivity and shackle those all-important working relationships that help us get things done. By understanding ourselves and our peers better, we can reduce the impact of conflict – and sometimes even use it as a force for good.

Who it’s for

This book is aimed at anyone working in a situation where better conflict management would benefit them. It includes a summary of basic type concepts, so could be used with individuals or teams who do not already know their MBTI best-fit type. It would be especially useful for those embroiled in a conflict situation, or those who are required to work with people of very different preferences to them on a regular basis.

How to use it

This book contains insightful information about the mechanics of conflict: what triggers it, and how different MBTI types respond to it. This combined with the simple model for managing conflict presented towards the start of the book make it essential basic reading, but it can also be used as a key reference guide to dip in and out of when a person finds themself in a conflict situation. With clearly defined and illustrated strategies for dealing with particular type combinations, and concrete, actionable tips to take away and use, this book is a great place to start moving beyond conflict towards better collaboration.

What’s inside?

• The guide explores the four conflict pairs, which are key in understanding what drives conflict, and are composed of combinations of the T–F and J–P dimensions.
• It includes a profile for each type outlining their contribution in conflict situations, what they need from others, how others may see them, how they react to stress, personal triggers for conflict, blind spots and areas for development.
• It provides a succinct but effective model for managing conflict, helping readers move beyond a general awareness of how different types deal with conflict, to a tangible solution for creating space, adding value and seeking closure.

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