Terms of Business for the Purchase of Product

These are the Terms of Business for the Purchase of Product (“Terms”) of The Myers-Briggs Company Limited, a company registered in England and Wales (registered number 2218212) and cover the European branch offices and operations of The Myers-Briggs Company Limited (including The Myers-Briggs Company - France, The Myers-Briggs Company - Netherlands and The Myers-Briggs Company - Germany).  When we refer to “The Myers-Briggs Company”, “we”, “us” and “our” we mean The Myers-Briggs Company Limited and our European branch offices, unless otherwise stated.  

If you have questions about any of these terms and conditions, please contact The Myers-Briggs Company's Customer Support Team on +44 1865 404610 or +44 1865 404500.

1 Definitions

1.1 In these terms and conditions, the following shall have the following meanings:

"Bureau Scoring Service" means a mail-in service which provides scoring of our psychometric assessments;

"Client" means any person or organisation purchasing Materials or the Registered User using Materials;

"Digital Content" means any Materials or other goods which are supplied by The Myers-Briggs Company in electronic form and not in a tangible form, including computer-scored reports, computer software, and other electronic content: in relation to ebooks, please see our Terms of Business for e-Products;

"Guidelines" means the Guidelines for the Ethical Use of Assessments and Questionnaires, a current copy of which is available upon request, and viewable here.

"Materials" means The Myers-Briggs Company’s assessment and training materials, including Restricted Materials, whether printed materials or recorded on any other medium (such as video, DVD, CD-ROM or other software program);

"The Myers-Briggs Company" means The Myers-Briggs Company Limited together with its European branch offices (including The Myers-Briggs Company - France, The Myers-Briggs Company - Netherlands and The Myers-Briggs Company - Germany);

"Registered User" means an individual who is registered with The Myers-Briggs Company as qualified to administer one or more of our psychometric assessments to respondents, to interpret reports compiled from respondent responses and to provide feedback to respondents (and who account has not been suspended);

"Restricted Materials" means any psychometric assessments or materials (including questionnaire booklets, score keys and weights, answer sheets and profile sheets) that, at the time of purchase, are identified as restricted in The Myers-Briggs Company’s current catalogue, in The Myers-Briggs Company's sales literature, on the website or on the assessments or materials themselves;

"Trademarks" means all the registered and unregistered trademarks used by The Myers-Briggs Company in the course of business.

1.2 The headings in these Terms are for convenience, and do not affect their interpretation.

1.3 The Myers-Briggs Company reserves the right to change these Terms at any time without prior notice to you, so please check them regularly.

1.4 In the event of any conflict between these Terms (as displayed on our website) and those in our catalogue or elsewhere, these Terms (as displayed on our website) shall prevail.

2 Changes to products, services and prices

Prices and specifications of Materials and services are correct at the time of publication in The Myers-Briggs Company's current catalogue and on themyersbriggs.com, but are subject to change without notice. Materials and services may also be withdrawn without notice.

3 Supply of product

Where the Client's business is based outside Europe, please note that qualification in the use of certain instruments does not automatically mean that The Myers-Briggs Company will be able to supply the Client with such instruments.

4 Use of the Materials

4.1 Purchases of certain of The Myers-Briggs Company’s assessments and questionnaires, including Restricted Materials, must be made by or on behalf of an identified Registered User who is qualified to use the Restricted Materials and has registered with The Myers-Briggs Company in accordance with its registration procedures.

4.2 In order to be registered to purchase and use certain of our Restricted Materials, a user must have successfully completed appropriate training approved by The Myers-Briggs Company, details of which are set out at eu.themyersbriggs.com, from time to time. These include, without limitation: (i) in relation to the MBTI® and FIRO-B® instruments, individuals must first undertake The Myers-Briggs Company approved programme of psychometric assessment training, through The Myers-Briggs Company approved training provider; (ii) in relation to the CPI 260® tool, individuals must first take The Myers-Briggs Company-approved programme of psychometric assessment training, through The Myers-Briggs Company-approved training provider, unless you hold a Master's degree in Occupational Psychology or Psychology respectively in which case you may be eligible for The Myers-Briggs Company’s applicable open-access policy; and (iii) in relation to the  Strong Interest Inventory®, ABLE Series™ individuals hold the relevant BPS Test User, or other applicable, qualification.

4.3 To establish which Materials an individual is qualified to purchase, a registration form must be completed and returned to The Myers-Briggs Company.

4.4 Restricted Materials must be used in compliance with the Guidelines. The Guidelines may be changed from time to time to reflect the most recently accepted practices. The Myers-Briggs Company reserves the right to refuse to supply Restricted Materials if a Client fails to comply with the Guidelines.

4.5 Our psychometric assessments are designed for adults and are not intended for children (under 16 years of age). In order to use our assessments, Registered Users shall ensure that respondents taking our assessments and using our Materials are 16 years of age or over.

5 Ordering

5.1 Any order placed by the Client will be deemed to be an offer by the Client to purchase the Materials subject to these terms and conditions.

5.2 No order placed by the Client will be deemed accepted by The Myers-Briggs Company until:

(a) delivery of the Materials to the Client; and
(b) if requested by The Myers-Briggs Company the Client provides either:
        (i) a written confirmation of the order; or
        (ii) an official purchase order.

5.3 When ordering Restricted Materials, the Client must quote the name of the Registered User and his or her registration number. Orders may be refused if the delivery address is not that relating to a Registered User.

6 Digital Content

6.1 Digital Content shall be provided to you in downloadable form, upon receipt of payment, by provision of a single copy of the Digital Content for download to your installed reader, to be saved on your computer.  Use is restricted to the single user and is for personal use only.

6.2 Digital Content is provided in immediately available form and is therefore non-refundable and non-transferable, in accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“the Regulations”). The Regulations do not apply to Digital Content in respect of minimum cancellation period for distance selling contracts (also referred to as “cooling off” periods.

6.3 At the time of supply of Digital Content, details of any technical functionality requirements and instructions for use will be provided.  In addition however, details of such are also provided within the description of the applicable Digital Content on The Myers-Briggs Company’s website. These should be reviewed prior to purchase to ensure that your computer or other equipment meets the technical requirements for provision of applicable Digital Content.

6.4 In relation to Digital Content which comprises computer software, the Client accepts that it is entitled to use the Digital Content only in accordance with any applicable software licence (the terms of which shall be deemed incorporated into these Terms of Business), a copy of which shall be available upon written request.

7 Dispatch of orders

Subject to availability, The Myers-Briggs Company normally dispatches standard (non-personalised) Materials within 24 hours of receipt of any order that The Myers-Briggs Company accepts but in any event within 30 calendar days of purchase, save for Digital Content will may be supplied immediately upon purchase and in relation to which clause 6 applies. However, under no circumstances will the Client be permitted to cancel the order for non- or late delivery unless the procedure in clause 12 (Claims) or 13 (Return for Refund or Credit) has been followed.

8 Shipping and packaging

Standard delivery charges to cover postage and packaging will apply to all Materials other than Digital Content; if the Client requires guaranteed next day delivery, please contact The Myers-Briggs Company's Customer Support Team.

9 Orders for non-stock items

Orders for Materials that do not appear in The Myers-Briggs Company catalogue or website are priced on a case-by-case basis. Please contact The Myers-Briggs Company's Customer Support Team for a quotation. Dispatch of non-stock items is normally possible within four weeks.

10 Value Added Tax

10.1 The following is The Myers-Briggs Company's best interpretation of the current law governing VAT on Materials including Digital Content, but The Myers-Briggs Company reserves the right to correctly apply VAT should this interpretation prove incorrect or be superseded.

10.2 For any sales within the UK and for any sales of Digital Content, regardless of location of the customer, The Myers-Briggs Company is required to add VAT at the standard UK rate to the cost of all products or services that are not zero-rated.

10.3 The following rules currently apply to any sales of products delivered outside the UK except Digital Content:

(a) For sales outside the EU, VAT will not be charged.
(b) For sales within the EU to VAT-registered traders, all products will be zero-rated provided The Myers-Briggs Company has knowledge of the customer's VAT number at the time of ordering. This applies wherever the goods are delivered to, provided they are not for delivery in the UK.
(c) For sales within the EU to non-VAT-registered traders or to individuals, VAT will be chargeable at the UK rate.

11 Payment

11.1 If a Client is not an authorised account holder, all orders must be paid for in full prior to shipment.

11.2 At a Client's request, or where an order is sent in without a cheque or credit card details, The Myers-Briggs Company will issue a pro-forma invoice against which payment may be made. When full payment is received, The Myers-Briggs Company will process such orders and provide the Client with an official, receipted invoice.

11.3 Where The Myers-Briggs Company has quoted a price for a programme in euro (€), US dollars ($) or any other currency, the price shall be paid in accordance with the currency set forth on the invoice.

11.4 Generally, credit accounts will only be offered to registered institutions and major corporate clients (subject to credit approval). Payment terms on these accounts will be 30 days from the invoice date. Authorised account holders will be required to supply an official purchase order or written confirmation. The Myers-Briggs Company reserves the right to request pre-payment for low-value orders below £250. Where the order is telephoned to the Customer Support Team, please send the official purchase order or written confirmation (clearly marked "Confirmation of telephone order") to The Myers-Briggs Company on the same day, preferably by fax on +44 (0)1865 511222, or by first-class post. Orders will only be processed on receipt of written confirmation. Any written orders not clearly marked "Confirmation of telephone order" will be processed as new orders.

11.5 It is a condition of sale that ownership of Materials does not transfer to the Client until full payment is received by The Myers-Briggs Company in respect of the Materials and any other sums which are or which become due to The Myers-Briggs Company from the Client on any account. If payment is not received by its due date, The Myers-Briggs Company may repossess any Materials that have not been paid for.

11.6 The Myers-Briggs Company reserves the right to charge interest and costs of recovery in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 (as amended).

11.7 Where a transaction is completed online through The Myers-Briggs Company’s webshop (at eu.themyersbriggs.com) by credit or other card, The Myers-Briggs Company shall be responsible for the processing of such transaction. 

11.8 Any such online transactions completed through The Myers-Briggs Company’s webshop will be handled through our third party service provider in a secure manner. Further information can be found at https://secure.worldpay.com/global3/brands/worldpay/payment/fixed/help_brand_en.html.

12 Claims

12.1 All claims should be made in writing to The Myers-Briggs Company's Customer Support Team, quoting the invoice and customer account numbers:

(a) Within three days of receipt of Materials in respect of damage or discrepancies between Materials ordered and Materials received;
(b) Within 21 days of dispatch in respect of non-delivery;
(c) Within one calendar month of dispatch in respect of defective Materials.

12.2 The Myers-Briggs Company's liability for non-delivery, incorrect delivery, or delivery of defective Materials will be limited, at The Myers-Briggs Company's option, to replacement of the Materials free of charge or to a refund of the price of such Materials together with the price paid by the Client for the original delivery.

13 Return for refund or credit

13.1 The Myers-Briggs Company will not accept any Materials for return without prior notice. To arrange return of Materials, contact the Customer Support Team, give the reason for the return and obtain a returns authorisation. You will be sent a completed returns authorisation form to enclose with the Materials you are returning. For reference, a copy of the form is available here. The Myers-Briggs Company will not accept any Materials for return unless the Client contacts The Myers-Briggs Company's Customer Support Team within 14 calendar days for return on non-defective goods and within one month of dispatch by The Myers-Briggs Company for defective goods.  For the avoidance of doubt, in accordance with to clause 6.2 and the Regulations, Digital Content is non-refundable and non-returnable.

13.2 In no circumstances will The Myers-Briggs Company accept any Materials for return that are received more than 14 calendar days from the date of returns authorisation, nor will any refund or credit be made in respect of Materials received by The Myers-Briggs Company in a damaged or unsaleable condition. The Myers-Briggs Company recommends that Clients send Materials by traceable means as, in cases of dispute over receipt of returned Materials, clients will be expected to provide proof of receipt by The Myers-Briggs Company. Upon receipt of the order cancellation and return authorisation being given, and provided the returned goods have been received by The Myers-Briggs Company within 14 days of cancellation or evidence of such return has been provided, The Myers-Briggs Company will refund you within 14 calendar days of cancellation.

13.3 The Myers-Briggs Company will not reimburse any shipping or delivery costs incurred to return Materials, unless these costs are agreed by The Myers-Briggs Company in writing prior to shipping or dispatch. In the event of return of a partial order where an initial shipping or delivery charge has been made by us, The Myers-Briggs Company will not credit this charge, but nor will The Myers-Briggs Company charge it again if additional items are dispatched to correct an error by The Myers-Briggs Company.

13.4 For returns not made necessary by reasons that fall under 'Claims' above, a handling charge will be made to cover The Myers-Briggs Company's costs. This handling charge will be 10% of the returned order value, subject to a minimum charge of £10 + VAT or €15 + VAT.

13.5 The Myers-Briggs Company reserves the right to charge a handling fee as shown above on any return received without authorisation, irrespective of the reason for return.

13.6 Where a refund is due to a Client and such is caused at the fault of the Client, The Myers-Briggs Company reserves the right to deduct any administrative bank/ credit card charges from such refund. Where the refund is necessitated at the fault of The Myers-Briggs Company, no such deductions shall be made.

14 Change of address or employer

If the Client changes address, or employment, the Client must inform The Myers-Briggs Company's Customer Support Team as soon as practically possible.

15 Client's obligations

The Client represents, warrants and undertakes that:

15.1 In the event that the Client is not also a Registered User, they shall ensure that only a Registered User uses the Restricted Materials, that they remain at all times in the possession and under the control of the Registered User and that the Registered User complies with the Guidelines;

15.2 The Client shall not, and shall ensure that the Registered User shall not, license, lend, exchange, give or otherwise dispose of Restricted Materials to third parties or act as agent, distribution channel or stockist of the Restricted Materials, other than providing them to individuals in order for those individuals to be assessed under the Registered User's supervision; and shall indemnify The Myers-Briggs Company fully in the event that The Myers-Briggs Company or The Myers-Briggs Company's licensors suffer any losses, claims, liabilities, damages, expenses or costs as a result (whether direct or indirect) of any breach by the Client of such warranties and undertakings.

15.3 All Registered Users shall be required, in using The Myers-Briggs Company's Restricted Materials and Materials to verify any local requirements and/or restrictions on using psychometric assessments in general and the Restricted Materials and Materials in particular, in that jurisdiction, whether imposed by law, regulation or by a local regulatory or governmental body. Where any local requirements and/or restrictions exist that alter the criteria for, or prevent, use of Restricted Materials or Materials within a particular jurisdiction, it shall be the responsibility of the Registered User to ensure that it fully complies with any and all such local requirements and/or restrictions. Where any individual or entity uses Restricted Materials or Materials in a particular jurisdiction in contravention of any local requirements and/or restrictions, whether knowingly or inadvertently, such individual or entity shall be solely responsible and liable for such use and shall hold harmless and indemnify The Myers-Briggs Company in respect of any loss or claim by a third party against The Myers-Briggs Company arising from such. Further, in the event that a Registered User has failed to ensure that any Restricted Materials or Materials may be legitimately used within a particular jurisdiction and subsequently purchases Restricted Materials or Materials for use in that jurisdiction, such Registered User shall be liable for the costs thereof and The Myers-Briggs Company shall bear no responsibility or liability for return of such Restricted Materials or Materials or the reimbursement of any associated costs.

16 Intellectual property

16.1 All Materials and other products supplied by The Myers-Briggs Company are protected by intellectual property rights (including trademarks, copyright, patents and design rights) and rights of confidence. Reproduction of these products in whole or in part, in any form, or their storage in a database or retrieval system, by any process, is prohibited except where expressly permitted by law or by licence. Any notice on Materials, including Digital Content, in respect of intellectual property rights (including copyright and trademark notices) shall not be removed from such Materials, or obscured or otherwise altered.

16.2 The Client shall not reproduce, copy, vary or adapt the Materials by any means or in any way whatsoever, or (except as set out in clause 16.3 in respect of Digital Content) enter or convert the same into any kind of information storage or retrieval system, including but not limited to any form of electronic or computer system.

16.3 In relation to any Digital Content, you are permitted to download a single copy to the installed reader on your computer, for use by a single user of that computer at any time, provided that:

(a) the Digital Content, and any proportion thereof, is not distributed or transmitted over any network or communication line;
(b) the Digital Content is used for personal use only;
(c) the Digital Content is not copied or modified in any way;
(d) it is understood and accepted that your permission to use Digital Content (including any software comprised within) is personal to you and may not be transferred nor sublicensed to any third party.

16.4 The contents of The Myers-Briggs Company's methods of scoring and processing results are secret and deemed commercially sensitive and proprietary to The Myers-Briggs Company and its licensors and therefore must be kept confidential and the Client must not disclose them to any third party.

16.5 The Myers-Briggs Company is bound by The Myers-Briggs Company's author and distribution contracts to take prompt legal action against anyone who infringes The Myers-Briggs Company's copyrights or its authors' copyrights.

16.6 The Client may not make use of data collected by means of Restricted Materials to create products for commercial sale or other commercial exploitation.

16.7 Copyright infringement of Restricted Materials damages the professional standards and credibility of the instruments themselves and the individuals who are using them. Also, loss of revenue ultimately means that fewer resources can be devoted to the continued development of the instruments. The Myers-Briggs Company urges all The Myers-Briggs Company assessment users to cooperate by ensuring that no copyright infringements occur within their own organisation.

16.8 The Client acknowledges that the Trademarks are the property of The Myers-Briggs Company, or The Myers-Briggs Company's licensors, and that use of the Trademarks by the Client will at all times be in keeping with these Terms of Business, and the Client will seek to maintain their distinctiveness and reputation.

16.9 The Client shall not use any mark or name confusingly similar to the Trademarks in respect of goods similar to the Materials.

16.10 If The Myers-Briggs Company’s licence in relation to any software used to enable access to any Digital Content is varied or terminated such that The Myers-Briggs Company no longer has the right to make such software available to you, you shall cease use of such software.

17 Research and permissions

All Materials in The Myers-Briggs Company's catalogue and on The Myers-Briggs Company's web site are protected by copyright. Therefore if the Client wishes to modify or quote them in for example, research projects or publications or presentations, the Client will need to apply for permission, which shall be granted entirely at The Myers-Briggs Company’s and its licensors sole discretion. Please contact The Myers-Briggs Company's Legal Team for details of the correct procedure.

18 Bureau Scoring Service

18.1 Where a Client's purchase of Materials includes the provision by The Myers-Briggs Company of the Bureau Scoring Service to provide an electronically generated report, then the following shall apply:

(a) Although The Myers-Briggs Company will use its reasonable endeavours to ensure the reports are complete and accurate, The Myers-Briggs Company makes no warranty in this regard; and
(b) Questionnaires to be used with the Bureau Scoring Service will be sent out to the Client within two (2) working days of receipt of the Client’s order. Reports generated therefrom will be emailed to the Registered User normally within two (2) working days of receipt of the completed questionnaire(s) (subject to receipt of payment);
(c) A non-refundable administration fee per report applies. A refund can be requested for a report when the report has not yet been ordered. No refund can be processed when the report has been ordered (even if the Registered User has not yet received it); and
(d) The Client shall indemnify The Myers-Briggs Company in respect of any claims made by a third party against The Myers-Briggs Company or The Myers-Briggs Company's licensors in relation to the provision of the electronically generated reports to assessment-takers without appropriate feedback.

18.2 The Client shall not:

(a) Create its own software for the provision of any bureau scoring services as an alternative to the Bureau Scoring Service; or
(b) Purchase Bureau Scoring Services for the scoring of The Myers-Briggs Company questionnaires and reporting data therefrom, nor for any other use of Materials, which have been acquired from any entity other than The Myers-Briggs Company or any non-The Myers-Briggs Company questionnaires or materials.

19 Liability

The Myers-Briggs Company's liability arising under or as a result of the provision or use of the Materials, whether in contract, tort, breach of statutory duty or otherwise, will not exceed the price paid by the Client for such Materials and their delivery. Nothing in these terms and conditions will exclude or limit The Myers-Briggs Company's liability for death or personal injury, or for any fraud on The Myers-Briggs Company's part, or for any liability that cannot be excluded by law. Subject to the foregoing sentence The Myers-Briggs Company will not be liable for any indirect or consequential loss, loss of business, profit, revenue, data or goodwill, or for lost or wasted management time or the lost time of other employees arising from the Client's use of the Materials (whether direct or indirect).

20 Data Protection and Privacy

20.1 The Myers-Briggs Company is committed to protecting and respecting Client’s and other users’ privacy and to acting in compliance with the UK Data Protection Act 2018 (UK DPA), UK GDPR and EU GDPR (the General Data Protection Regulation (EU) 2016/ 679) and any applicable enacting, successor, supplementing or amending legislation. You should read our Data Protection Statement and our Privacy Policy as they will help you understand how we collect, use, store and otherwise process your personal data and other information.

20.2 Client agrees to be bound by the Data Processing Terms as set forth in the Schedule incorporated herein, unless otherwise agreed in writing between The Myers-Briggs Company Limited and the Client.

21 Exclusions

Any condition, representation or warranty that might otherwise be implied or incorporated within these terms and conditions by reason of statute or common law or otherwise is hereby expressly excluded to the fullest extent permitted by law.

22 Variation

22.1 The Myers-Briggs Company will only supply the Materials in accordance with these conditions, to the exclusion of all other terms and conditions, including any that the Client attempts to apply under any purchase order, confirmation of order or any other document.

22.2 No variation of these terms and conditions requested by the Client shall be effective unless in writing and signed on behalf of The Myers-Briggs Company by one of its directors. These Terms were revised in September 2021.

23 Governing law and jurisdiction

These Terms are governed by English law and you agree you will only sue us in the courts of England. The place of performance of the contract will be England.

24 Further information

24.1 If you wish to raise any query, please contact info.eu@themyersbriggs.com or call our Customer Services on + 44 1865 404610.



The Myers-Briggs Company Limited
Registered in England and Wales
Company Number 2218212