“Currently, managers spend over 4 hours a week dealing with conflict on average,” says John Hackston, Head of Thought Leadership at The Myers-Briggs Company and who carried out the study. “This research sheds light on how people in the workplace see conflict and shows how individuals can use knowledge of their own conflict-handling style and personality type to navigate conflict more effectively.”
The Conflict at Work research includes insights such as:
- Poor communication is the number one cause of conflict.
- Nearly 1 in 4 people think their managers handle conflict poorly or very poorly.
- The more time that an individual spent dealing with conflict at work, the lower their job satisfaction and the less included they felt.
And compared to the company’s 2008 study, workplace conflict is becoming more common. Over a third (36%) of people now reported dealing with conflict often, very often, or all the time, compared to 29% previously.
The research also looks at differences in conflict among in-office, remote, and hybrid workers. In-office employees mentioned poor communication as causing conflict more often (56% of the time) compared to hybrid employees (47%) and remote employees (36%). However, those working hybrid schedules cite lack of transparency as the main cause of conflict (32%) compared to remote employees (17%) and in-office employees (18%).
Download the new Conflict at Work research here.
Want to understand more about conflict and personality in the workplace? Download the eBook Psychology of Conflict in the Workplace.
About The Myers-Briggs Company
In our fast-changing world, your edge lies in harnessing 100 percent of your talent – at work, at home, and everywhere in between. The Myers-Briggs Company helps organizations worldwide improve teams, develop inspirational leaders, and solve the most perplexing people challenges. We empower individuals to be the best versions of themselves by enriching their understanding of themselves and others. As a Certified B Corporation, The Myers-Briggs Company is a force for good. And we're ready to help you succeed.