Embracing Conflict for Positive Change
Celebrating 50 years of the Thomas-Kilmann Conflict Mode Instrument (TKI®)
Why the TKI assessment?
Learn why the assessment has been so popular over the years
Latest conflict trends
Get the latest research and trends on conflict in the workplace
TKI practitioner resources
Get access to webinars, tip sheets, guides, and more
50
Years the TKI assessment has been helping people to better manage conflict
10
Million and counting assessments administered
75%+
Of customers who achieve 100% ROI within 12 months of using the TKI assessment*
* Third-party survey of TKI users
Why the TKI assessment
36% of people say they deal with conflict often, very often, or all the time.*
22% of people say their managers handle conflict poorly or very poorly. 4.3 hours are spent dealing with conflict every week by those who have to manage it.*
The TKI assessment celebrates its 50th birthday in 2024. But why is it so popular?
- Its five different approaches to conflict give people a practical, accessible framework
- It helps people understand both their own and other people’s approaches to conflict
- The assessment insights enhance leaders’ conflict management skills and ability to reconcile differences
New to the assessment? Learn more about the TKI framework and see how these available reports can help with conflict management:
The TKI® Profile and Interpretive Report provides insight into an individual’s conflict style
Want more information? Get in touch.
*Conflict at Work survey, The Myers-Briggs Company, 2022
Conflict at Work: a research report
Our new Conflict at Work research investigates how people in the workplace see conflict today and what we can do to manage it better.
Psychology of Conflict Management
Go behind the scenes of workplace conflict. Learn about the different types of conflict and the role of personality so you can apply conflict management strategies that work better.
Conflict Management
Listen to this episode of The Myers-Briggs Company Podcast featuring Gail Fann Thomas, conflict management expert and TKI Team Report co-author.
TKI practitioners resources
Check out these resources designed just for you by our experts to help you continue to manage conflict to increase performance and improve decision-making across your organization.
16 Tips for Using the TKI® Tool for Developing People and Facilitating Conflict Management
Develop your people and learn how to facilitate conflict management with these 16 tips from TKI co-author, Ralph Kilmann.
Why and how innovative organizations welcome conflict
When managed well, conflict can increase worker engagement, productivity, and innovation. Conversely, poorly managed conflict breeds distrust, work delays, communication breakdown, and toxic work relationships.
Conflict Management podcast episode
In this episode, Gail discusses what conflict is, and what types of clients she works with in her conflict management consulting business. We also discuss how COVID and the move to remote and hybrid work has affected conflict management, and what challenges those new working environments present.
Meet the authors
Want to know more about why the TKI assessment has been so popular since its inception? Watch this multi-part interview with the TKI authors in which they share personal anecdotes, insights into the assessment, and predictions for future of conflict.
Part 1 available now.