Embracing Conflict for Positive Change


Celebrating 50 years of the Thomas-Kilmann Conflict Mode Instrument (TKI®)

TKI

Welcome to the 50th anniversary of the TKI® assessment!

To celebrate 50 years of the assessment helping people around the world understand and manage conflict, we'll be sharing new resources throughout the year so you can better generate positive outcomes from conflict.

Whether you’re an experienced TKI practitioner or someone completely new to the assessment, you’ll find something to support your journey into successful conflict management. Watch this page as we make regular updates.

Why the TKI assessment?

Learn why the assessment has been so popular over the years


Latest conflict trends

Get the latest research and trends on conflict in the workplace


TKI practitioner resources

Get access to webinars, tip sheets, guides, and more


50

Years the TKI assessment has been helping people to better manage conflict

10

Million and counting assessments administered

75%+

Of customers who achieve 100% ROI within 12 months of using the TKI assessment*


* Third-party survey of TKI users

 

Why the TKI assessment

36% of people say they deal with conflict often, very often, or all the time.

22% of people say their managers handle conflict poorly or very poorly. 4.3 hours are spent dealing with conflict every week by those who have to manage it.*

The TKI assessment celebrates its 50th birthday in 2024. But why is it so popular?

  • Its five different approaches to conflict give people a practical, accessible framework
  • It helps people understand both their own and other people’s approaches to conflict
  • The assessment insights enhance leaders’ conflict management skills and ability to reconcile differences

New to the assessment? Learn more about the TKI framework and see how these available reports can help with conflict management:

The TKI® Profile and Interpretive Report provides insight into an individual’s conflict style

Want more information? Get in touch.

*Conflict at Work survey, The Myers-Briggs Company, 2022

Psychology of Conflict Management

 

Conflict at Work: a research report


Our new Conflict at Work research investigates how people in the workplace see conflict today and what we can do to manage it better.

 

Psychology of Conflict Management

 

Psychology of Conflict Management


Go behind the scenes of workplace conflict. Learn about the different types of conflict and the role of personality so you can apply conflict management strategies that work better.

 

Psychology of Conflict Management

 

Conflict Management


Listen to this episode of The Myers-Briggs Company Podcast featuring Gail Fann Thomas, conflict management expert and TKI Team Report co-author.

 

TKI practitioners resources

Check out these resources designed just for you by our experts to help you continue to manage conflict to increase performance and improve decision-making across your organization.

16 Tips for Using the TKI® Tool for Developing People and Facilitating Conflict Management

Develop your people and learn how to facilitate conflict management with these 16 tips from TKI co-author, Ralph Kilmann.

Download e-book


Why and how innovative organizations welcome conflict

When managed well, conflict can increase worker engagement, productivity, and innovation. Conversely, poorly managed conflict breeds distrust, work delays, communication breakdown, and toxic work relationships.

Read now


Conflict Management podcast episode

In this episode, Gail discusses what conflict is, and what types of clients she works with in her conflict management consulting business. We also discuss how COVID and the move to remote and hybrid work has affected conflict management, and what challenges those new working environments present.

Listen now

Meet the authors


Want to know more about why the TKI assessment has been so popular since its inception? Watch this multi-part interview with the TKI authors in which they share personal anecdotes, insights into the assessment, and predictions for future of conflict.

Part 1 available now.

Get in touch

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