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1  x Managing conflict using the TKI® assessment  

Managing conflict using the TKI® assessment

Deliver consistent, high-quality conflict management training with this ready-to-deploy TKI workshop

This ready-to-deploy workshop facilitation kit provides everything you need to deliver a comprehensive introduction to conflict management to any audience.

Participants will learn to appreciate their own and others’ approach to conflict and develop skills for assessing conflict situations and selecting appropriate strategies to handle them. They’ll practice using different conflict-handling modes and create an action plan for developing more effective conflict resolution skills.


  • Microsoft PowerPoint presentations for full-day and half-day sessions consisting of lecture and activities
  • Facilitator notes for face-to-face and virtual delivery, with suggested script for full-day and half-day sessions
  • Facilitator tools
  • Workshop participant worksheets and handouts


  • Workshop-ready
    The kit is designed for immediate use as is, or for incorporating into an existing classroom or online training program—saving you workshop preparation time. This workshop can be conducted as a full-day or half-day session with existing work teams or with groups of participants who do not work together.
  • Comes with expert guidance
    Created for both seasoned and new TKI practitioners, the kit includes in-person and virtual facilitator notes with presentation instructions and recommended script, providing valuable context and support to ensure an effective training.
  • All digital content
    No need to lug around heavy binders—all materials are contained on a USB flash drive for your convenience.
  • Buy once, use forever
    This cost-effective training solution will quickly deliver a positive ROI. You receive full rights to use the materials indefinitely with the people and organisations you work with.


You will need to purchase a TKI assessment administration for each participant.


Recommended additional resources for participants include the Introduction to Conflict Management booklet and Introduction to Conflict and Teams booklet.


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