All organizational members, no matter what level, should be able to engage effectively in hard conversations. Examples of this kind of communication might be disagreeing with your manager over an assignment, giving a performance review to a direct report, offering a minority opinion about an important decision, informing personnel about a difficult organizational change, or telling a coworker that their behavior is out of line.
Hear from conflict management expert Gail Fann Thomas in this webinar to learn:
• Basics about hard conversations and their relationship to conflict
• A process model for understanding how hard conversations unfold
• Some tools and skills that can help employees better navigate hard conversations
• The model applied to a real-world example