Operations Coordinator - Consultancy

The role is responsible for providing effective coordination to support the delivery of bespoke consultancy events.

How this role fits into the business

The role sits within the Professional Services department, which provides Consultancy services as well as training in our Psychometric Instruments.

Key responsibilities  

  • Provide efficient coordination services to clients and internal stakeholders surrounding consultancy events and projects, both online and in person, from inception to conclusion
  • Coordinate virtual event delivery, primarily via Zoom, providing seamless support for the Consultant and participants
  • Act as key point of contact throughout the duration of a project, ensuring all information is correctly recorded and stored
  • Take ownership of any client queries received, demonstrating flexibility in communication style and appropriate time management skills
  • Liaise with Project Managers and venue contacts to arrange travel, accommodation and venue requirements
  • Responsibility for the assembly, packing and shipping of materials to be used in bespoke, in person delivery as directed by the Project Manager
  • Assist in the proof reading and formatting of client facing documents
  • Prepare accurate invoices in accordance with TMBC’s invoicing procedure, including chasing expenses and other costs where appropriate. Keeping a commercial mindset by minimising external spend
  • Complete financial investigations and reporting when required
  • Collate evaluation data, escalating issues and sharing leads as appropriate
  • Ensure project coordination adheres to data protection rules

Other responsibilities 

  • Plan for and organise hand overs in the team for periods of absence
  • Provide coordination cover for the wider Professional Services Operations team as required; support Training Operations with coordination of training courses
  • Carry out other such duties as may reasonably be required, commensurate with the grade of this post

 

This job profile is current as at the date shown below.  In consultation with the post-holder it is liable to variation by management to reflect or anticipate changes in or to the job. To view the full job description please click here.