Junior Account Manager for DACH region

The primary function of this role is to analyse data, generate meetings, surface opportunities and close sales against specific criteria within the DACH region. The role is to protect past revenue spend and to build the annual spend in the customer. To act as first point of contact for clients/customers in the region and to maintain and develop the customer database system for existing and potential clients.

How this role fits into the business

This role sits within the Sales Team supporting a dedicated client division within the DACH region. This Sales team contributes to the overall success of the business by developing and growing revenue .

Key responsibilities  

Sales

  • Works in partnership with the Head of Ireland, DACH/ROE Partner Markets to execute on the divisional strategy to meeting the sales targets for the quarter and budget year
  • Uses contact management system and data analysis to book and attend meetings (at least 6 per week to take place) within the DACH region
  • Outbound follow-up on marketing campaigns/product promotions aligned to campaign guidelines to achieve desired outcomes. This could also include seeking feedback on product features and benefits
  • Qualifies, develops and manages a pipeline of leads, quotes and prospects by monitoring and recording client activity in area of responsibility to meet specific targets and key performance indicators. Qualify and develop incoming leads and new business opportunities from sources within and outside TMBC
  • Qualify and develop relationships/opportunities, and escalate to Head of Ireland, DACH/ROE Partner Markets if appropriate
  • To maintain regular phone contact with customers in defined area of responsibility, exhibiting service-centred approach and follow-up
  • When appropriate, there may be a need to visit clients in the DACH region as part of overall sales efforts
  • Take accountability for developing and maintaining own product and service knowledge
  • Manage and maintain client records on the relevant business systems for existing and potential clients within designated region.  Recording activity to ensure that The Myers-Briggs Company can support customers effectively
  • Work closely with the Marketing team on outgoing campaigns and follow up with clients post campaigns

Service

  • Support debt and payment chasing, including chasing unpaid training invoices and PO queries for specific clients within sector if required by our Credit Control team
  • Capturing competitor intelligence on behalf of Marketing
  • Gathering market opinion on specific service-related areas, in conjunction with Marketing
  • Provide ideas for service improvements
  • At the manager’s discretion and for specific clients:
    • Delivering OPPassessment tutorials
    •  Workshop attendance follow-up calls
    • Order fulfilment and on-boarding registration

Support

  • Work in partnership with the Head of Ireland, DACH/ROE Partner Markets to provide sales activity reports & data analysis
  • Track customer buying behaviour (large product orders, frequency of training bookings, etc)  Flag large sales or activities of interest to the Head of Ireland, DACH/ROE Partner Markets
  • Epicor and Salesforce CRM maintenance for records in defined client territory. Making sure that records are up to date through contacting customers and cleansing data where necessary
  • To carry out other such duties as may reasonably be required, commensurate with the grade of this post.

 

This job profile is current as at the date shown below.  In consultation with the post-holder it is liable to variation by management to reflect or anticipate changes in or to the job. To view the full job description please click here.