Credit Controller (French Speaker)

The Primary function of a Credit Controller is to manage the timely collection of outstanding debts, working closely with other team members in order to provide high levels of customer service, and to ensure team targets are achieved.

How this role fits into the business

This role sits within Credit Control. This team/department contributes to the overall success of the business by collecting all due and overdue monies, ensuring positive cash flow levels of the business.

 

Key responsibilities:


  • Maintain a clean ledger by chasing outstanding customer debt by phone or email, responding to customer queries and requests and providing copies of documentation when requested
  • Accurately process payments by cash, cheque and credit/debit card. Keeping the cheque log up to date & banking when necessary
  • Set up & maintain customer accounts, managing customer credit limits and completing relevant supplier forms
  • Build and maintain customer relationships with key contacts both internally and externally
  • Monitor the credit balances on the ledger and review at least annually, refunding where necessary as soon as possible
  • Maintain all email boxes and action within agreed SLAs.
  • Daily running of all invoices and credit notes
  • Preparation of adhoc reports from the ERP system as requested
  • Preparation and processing of customer refunds & credit and re-bills

 

This job profile is current as at the date shown below. In consultation with the post-holder it is liable to variation by management to reflect or anticipate changes in or to the job. To view the full job description please click here.